A partnership of experienced plumbers took the bold step to open up their own mechanical services business and had developed a loyal customer base in their home area.
They came to us as they started the next phase of their journey to develop their brand to target large scale building developments such as apartment complexes and student housing.
The demands of this market were much more formal and the team felt that some professional support would help separate them from their competition.
Over the course of a three month people a member of our team provided support in the below key areas:
Tender process
Tendering for multimillion pound contracts was fresh ground so we stepped in to assist during the initial phases of the conversation. Handling communication between prospective clients and the company, we ensured that appropriate language and professional standards were adhered, whilst messages were responded to within a single working day.
We arranged and attended meetings with our clients, where appropriate, and helped to keep tendering projects on track.
Documentation templates
Throughout the initial few tenders we worked with the client to develop suitable document templates for initial responses and estimations that would provide clear & concise information to the client in a professional manner.
These templates were designed to be easily completed whilst maintaining standards. Removing the need to create new documents for each job, which significantly shortened the amount of time it took to quote for new jobs.
Results
This three month period really helped to secure a foothold in the crowded mechanical services market for our client and helped them develop their strategy to large scale tendering.
Despite not securing any jobs within the period that we worked alongside them, we are happy to report that they have secured numerous contracts with major developers using the tools and techniques that we developed for them, and are going from strength to strength as a leader in their field.